Resident & Community Engagement

Astoria takes a community-focused approach to condominium management, ensuring that all residents feel heard and valued.
We offer:

• Resident Communication & Conflict Resolution: Acting as the primary liaison between residents, boards, and service providers.
• Online Portal & Digital Communication Tools: Allowing owners and residents to access information, make payments, and submit requests conveniently.
• Community Events & Initiatives: Fostering a sense of belonging and engagement among residents.
• Surveys & Feedback Mechanisms: Ensuring continuous improvement through resident insights.

Legal & Compliance Expertise

With ever-evolving condominium laws and regulations, having a knowledgeable team is essential.
Astoria ensures:

• Bylaw Reviews & Updates: Keeping governing documents up to date and enforceable.
• Dispute Resolution & Mediation: Handling issues between owners, tenants, and the board professionally.
• Contract Review & Compliance Audits: Ensuring that agreements and policies meet legal requirements.

Property Maintenance & Asset Preservation

A well-maintained property not only enhances curb appeal but also protects property values.
Astoria offers:

• Preventative Maintenance Programs: Reducing costs by proactively addressing issues before they become major expenses.
• 24/7 Emergency Support: Providing immediate assistance for urgent maintenance concerns.
• Vendor Coordination & Oversight: Working with trusted contractors to ensure high-quality service.
• Common Area Upkeep: Maintaining landscaping, parking areas, lobbies, elevators, and shared amenities.
• Long-Term Capital Planning: Advising boards on major renovations, repairs, and future upgrades.

Administrative & Governance Support

Managing a condominium involves complex legal and administrative requirements. Astoria ensures that condo boards have the guidance and resources they need to operate effectively.

We provide:

• Bylaw Compliance & Policy Implementation: Advising on condominium bylaws, provincial regulations, and board governance.
• Board Meeting Management: Preparing for and facilitating efficient board meetings, including agenda setting, minute-taking, and action tracking.
• Legal & Regulatory Guidance: Ensuring all operations align with Alberta’s Condominium Property Act and other applicable regulations.
• Contract Negotiations & Vendor Management: Handling agreements with contractors, maintenance teams, and service providers.
• Risk Management & Insurance Coordination: Ensuring properties meet safety standards and have the proper insurance policies in place.

Financial Management & Accounting Excellence

Astoria’s financial management services ensure that condo boards stay financially sound, compliant, and well-informed. We provide:

• Budget Planning & Forecasting: Helping boards create realistic, data-driven budgets for long-term sustainability.
• Reserve Fund Management: Ensuring financial stability through proper fund allocation and strategic planning.
• Monthly & Annual Reporting: Transparent and easy-to-read financial statements to help boards make informed decisions.
• Expense Management & Cost Control: Negotiating with vendors and service providers to maximize cost savings without sacrificing quality.
• Condo Fee Collection & Accounts Receivable: Streamlining the collection of condo fees and addressing delinquencies proactively.
• Financial Audits & Compliance: Ensuring all financial operations meet provincial regulations and align with condominium bylaws.

Community Governance and Board Support

Astoria assists with the overall governance of the community by supporting the homeowner association’s Board of Directors. We will provide guidance, support, and resources to Board members, helping you fulfill your roles and responsibilities effectively.

Insurance and Risk Management

Astoria will take the primary role in obtaining insurance coverage for common areas, shared facilities, and the association’s liability.

Vendor Management

Astoria will collaborate with vendors and service providers to ensure necessary services are delivered to the community. This may include hiring and overseeing contractors for maintenance, repairs, security, or other community needs.

Administrative Support

Astoria will provide administrative support, which includes maintaining records, handling correspondence, organizing meetings, and managing community documentation and records, including meeting minutes, financial records, and governing documents.

Communication and Community Engagement

Astoria will facilitate communication between homeowners, providing updates, newsletters, portal notices, and SMS messaging as a way of keeping residents informed about community events, policies, and important announcements.

Rules and Bylaw Enforcement

Astoria will enforce the rules, regulations, and bylaws established within the community. We handle compliance issues, address violations, and take appropriate actions to maintain the overall integrity and aesthetics of the community.

Property Maintenance

Astoria will oversee the maintenance and upkeep of common areas within the community. This includes landscaping, snow removal, repairs to shared amenities, and general maintenance of community infrastructure, etc.

Financial Management

Astoria handles financial matters such as collecting and managing homeowner dues or fees, budgeting, bookkeeping, and financial reporting.

Financial Management

Astoria Property Managers handle the financial aspects of rental properties. They maintain financial records, prepare budgets, pay bills and expenses related to the property, and provide regular financial reports to property owners.

COMING SOON!

24 Hour Emergency

Astoria provides a 24-hour emergency (Actual Condominium Manager) service to address urgent situations. This ensures that there is someone available to handle emergencies such as heating, flooding, security, etc.

Developer Transfer to Condominium Corporations

Astoria will assist with the transition from a developer-controlled property to a condominium corporation managed by owners or the Board. This involves facilitating the transfer of responsibilities, documentation, financial accounts, and operational control from the developer to the owners or the Board.

Owner/Board Mediation

Astoria assists in facilitating communication and resolving disputes between owners and the condominium board. We will act as mediators or provide guidance to help find mutually agreeable solutions to conflicts.

Site Staffing

Astoria, on your behalf, will provide site staffing services, such as hiring and managing on-site personnel like security guards, maintenance staff, concierge, or property managers. We ensure that the property is adequately staffed to meet the needs of residents and maintain the common areas.

Reserve Fund Study

A reserve fund study is conducted to assess the long-term capital needs of the condominium. Astoria will help coordinate and oversee this study, which includes evaluating major components, estimating replacement costs, and recommending appropriate reserve fund contributions.

Insurance

Astoria will take the primary role in obtaining appropriate insurance coverage for the condominium property. This includes working with insurance brokers to ensure the property has adequate liability insurance and property insurance coverage.

Customized Management Agreements

Astoria offers customized management agreements tailored to the specific needs of each condominium property. These agreements outline the scope of services provided and the terms of the management arrangement.

Reporting and Communication

Astoria Property Managers keep property owners informed about the status of their rental properties through regular reporting and effective communication. They provide updates on tenant occupancy, financial performance, and any significant property-related matters.

Evictions

In unfortunate cases of non-compliance or lease violations, Astoria Property Managers handle the eviction process according to legal procedures. They work with legal professionals to file necessary documents, schedule court appearances, and regain possession of the property.

Legal Compliance

Astoria Property Managers must stay updated on local, provincial, and federal laws and regulations pertaining to rental properties. They ensure compliance with related governing authorities.

Tenant Relations and Conflict Resolution

Astoria Property Managers act as a point of contact for tenants, addressing their concerns, requests, and complaints. They aim to maintain positive tenant relations and resolve conflicts that may arise between tenants or with the property owner.

Inspections

Astoria Property Managers conduct regular inspections of the properties to assess their condition, identify maintenance issues, and ensure compliance with lease agreements. They also conduct move-in and move-out inspections to document any changes or damages.

Rent Collection

Astoria Property Managers collect rent from tenants and enforce payment deadlines. They may provide various owner approved payment options, track payments, and take appropriate action for late or non-payment.

Lease Agreements

Astoria Property Managers handle the creation and enforcement of lease agreements. They ensure that all terms and conditions are clearly stated and legally compliant. They also collect security deposits and rent payments and complete lease renewals and terminations.

Tenant Acquisition and Screening

Astoria Property Managers are responsible for advertising rental properties, showing them to potential tenants, and screening applicants to ensure they meet the necessary criteria. This includes conducting background checks, verifying employment and income, and checking references.

Property Maintenance and Repairs

Astoria Property Managers oversee the maintenance and repair needs of the rental properties. They arrange for regular maintenance tasks like cleaning, landscaping, and pest control. They also handle repairs and coordinate with contractors or service providers when necessary.